Question 1

What is BIS hallmarking?

Accepted Answer

BIS (Bureau of Indian Standards) hallmark is the government's guarantee of metal purity. All our products carry genuine BIS hallmarks with HUID (Hallmark Unique Identification) numbers that can be verified online.

Question 2

What purity options are available for gold?

Accepted Answer

We offer gold in multiple BIS-standard purities: 24K (999 - 99.9% pure), 22K (916 - 91.6% pure), and 18K (750 - 75% pure). 24K is purest for investment, 22K is the Indian standard, and 18K is most durable.

Question 3

What purity options are available for silver?

Accepted Answer

We offer silver in BIS-standard grades: 999 Fine Silver (99.9% pure - investment grade), 925 Sterling Silver (92.5% pure - jewelry standard), and 900 Coin Silver. Each comes with BIS hallmark.

Question 4

How is the price calculated?

Accepted Answer

Displayed price = supplier cost + SŌHM margin + GST. The margin defaults to 13% and may be reduced by admin for a product discount. Supplier cost can be fixed or live-linked with product-specific supplier charges; SŌHM applies no global wastage percentage.

Question 5

Can I sell my collectibles?

Accepted Answer

Yes! Since you own physical BIS-hallmarked metal, you can sell to any jeweler in India. The hallmark guarantees purity, so jewelers will buy at market rate for the metal content.

Question 6

How does authentication work?

Accepted Answer

Each collectible has: 1) Laser-engraved serial number 2) QR code linking to digital certificate 3) BIS hallmark with HUID 4) Digital certificate showing all details. Scan the QR to verify anytime.

Question 7

What is a limited drop?

Accepted Answer

Drops are limited-edition releases with fixed supply. Once sold out, they're gone. Each piece has a unique serial number. Think sneaker drops but with real precious metals.

Question 8

How is shipping handled?

Accepted Answer

Products ship in tamper-proof, insured packaging with the certificate card included. We use trusted logistics partners with tracking. Delivery typically takes 5-7 business days.

Question 9

What's the difference between 22K and 24K gold?

Accepted Answer

24K (999) is 99.9% pure gold - softest, purest, best for investment. 22K (916) is 91.6% pure with copper/silver alloy for strength - the Indian standard. 22K has a slightly richer color and is more durable for wearable pieces.

Question 10

Is there a limit per user?

Accepted Answer

For fairness during drops, each user can purchase 1 unit per collectible per drop. This ensures more collectors get access to limited pieces.

FAQ

How Pricing Works